Intelligence Collection Officer

About the role

As an Intelligence Collections Officer, you will be a critical point of contact answering incoming calls to the NHVR’s Confidential Reporting Line, collecting intelligence from external sources, including the general public and heavy vehicle operators. 

You will create reports and use various systems to validate information and provide risk assessments and recommendations prior to dissemination.

Key responsibilities of this role are: (but not limited to)

• Actively collect and source information in line with the Analysis Intelligence and Risk Team’s collection priorities and analysis staff information requirements.
• Collate information into NHVR intelligence systems.
• Manage two-way dialogue between NHVR Analysis Intelligence and Risk Unit and NHVR’s intelligence consumers and stakeholders
• Prepare reports relating to heavy vehicle incidents.
• Monitor and manage personal workload, task prioritisation and allocation, including responding to critical events and incidents.

To learn more, the position description can be found on the NHVR Careers site - https://careers.nhvr.gov.au/jobs/search

 About You

To be successful in this role you will possess

• Experience in customer service (including dealing with difficult customers over the phone) is necessary.
• Ability to focus on maintaining confidentiality and impartiality, you will have high level interpersonal and communication skills and the ability to rapidly build rapport.
• You will have the ability to create detailed reports and undertake basic analysis.
• Knowledge of the heavy vehicle industry, or the ability to rapidly acquire this knowledge.
• Risk assessment and problem-solving skills – Ability to successfully apply skills to complex problems, including the interpretation and evaluation of a diverse range of data and information.
• Experience within an intelligence field (desirable).
• Holds, or eligible to obtain, a Baseline vetting level security clearance

Why join us?

The National Heavy Vehicle Regulator (NHVR) commenced operations in 2013 as the national entity responsible for regulating all vehicles in Australia over 4.5 tonnes gross vehicle mass. The NHVR minimises the compliance burden on the heavy vehicle transport industry, reduces duplication and inconsistences across state and territory borders, and ultimately for the heavy vehicle business with government in Australia.

We are headquartered in Brisbane and employ more than 1000 people across the ACT, New South Wales, Queensland, South Australia, Tasmania and Victoria.

We offer-

• A competitive salary package from $97,196.85 + superannuation
• Monthly RDO and paid leave over Christmas closure.
• Hybrid working environment – up to 2 days from home.
• Up to14.5% superannuation through a co-contribution scheme
• Leave loading 17.5%
• Wellbeing programs – discounted fitness through Fitness Passport, Discount health insurance, flu vaccine, financial programs including discounted banking products, finance information sessions.
• Salary packaging options including novated lease.
• Discounted IT products including Microsoft and free family password security plan.
• Ongoing training and professional development support
• Professional membership

Application Process

Please apply with your CV and cover letter addressing the essential requirements of the role.

Applications close: 5.00pm 21/02/2025 (applications may close earlier than the listed closing date if suitable candidate/s are identified prior).

If you have any questions, please don’t hesitate to contact the NHVR recruitment team on recruitment@nhvr.gov.au.

Successful applicants will be required to complete standard pre-employment checks including a national police and work rights check.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome applications from people of all backgrounds, experience and abilities.