Business Support Officer

The primary objective of the Business Support Officer is to provide high-level administrative support to the Executive Director and two Directors within the Statutory Compliance Division of the NHVR. This includes managing and responding to enquiries and correspondence, coordinating the preparation and delivery of reports and dashboards, and ensuring effective document management. The role is essential in facilitating smooth operations and communication within the executive team, contributing to the overall efficiency and professionalism of the division.

Key responsibilities of this role are:

• Handle sensitive enquiries with discretion and professionalism.
• Liaise with senior executives and maintain confidentiality.
• Manage documentation and correspondence using correct templates and grammar.
• Use systems like OneTree for recordkeeping.
• Reconcile corporate card expenses and manage travel bookings.
• Support recruitment logistics and coordination.
• Provide backup support for other business support officers and reception.
• Ensure compliance with NHVR policies and WH&S standards.

Skills and Capabilities

• Strong written and verbal communication.
• Excellent interpersonal and relationship management skills.
• Team-oriented with a focus on high-quality support.
• Proficient in MS Office and other business systems.
• Able to manage competing priorities and meet deadlines.
• Analytical and problem-solving abilities.
• Strong planning and task management skills.

NHVR’s Statutory Compliance Division are currently undertaking growth and considerable transformation, and this is an exciting time to join the organisation.

To learn more, the position description can be found on the NHVR Careers site - https://careers.nhvr.gov.au/jobs/search

 About You

To be successful in this role you will possess

• Proven organisational and administrative skills.
• Experience communicating with diverse stakeholders.
• Proficiency in IT systems and time management in fast-paced environments.

Why join us?

The National Heavy Vehicle Regulator (NHVR) commenced operations in 2013 as the national entity responsible for regulating all vehicles in Australia over 4.5 tonnes gross vehicle mass. The NHVR minimises the compliance burden on the heavy vehicle transport industry and reduces duplication and inconsistences across state and territory borders.

We are headquartered in Brisbane and employ more than 1000 people across the ACT, New South Wales, Queensland, South Australia, Tasmania and Victoria.

We offer

• A competitive salary package from $102,056.69 + superannuation – Pro Rata
• Paid leave over Christmas closure.
• Up to15.25% superannuation through a co-contribution scheme
• Leave loading 17.5%
• Wellbeing programs – discounted fitness through Fitness Passport, Discount health insurance, flu vaccine, financial programs including discounted banking products, finance information sessions.
• Salary packaging options including novated lease.
• Discounted IT products including Microsoft and free family password security plan.
• Ongoing training and professional development support
• Professional membership

Application Process

Please apply with your CV and cover letter addressing the essential requirements of the role.

Applications close: 5.00pm 5th September 2025 (applications may close earlier than the listed closing date if suitable candidate/s are identified prior).

If you have any questions, please don’t hesitate to contact the NHVR recruitment team on recruitment@nhvr.gov.au.

Successful applicants will be required to complete standard pre-employment checks including a national police and work rights check.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome applications from people of all backgrounds, experience and abilities.