Operations Support Officer

About the role

NHVR is looking for an Operations Support Officer to join their Launceston team on a temporary full-time basis until December 2026. Reporting directly to the Principal Safety & Compliance Officer, you will provide administrative support, including email and diary management for the Principal Safety and Compliance Officer and support the effective delivery of prosecution services through the provision of high-level administrative support, research and the preparation of information and reports.

Key responsibilities of this position include:

• Provide administrative support to the business unit where required, inclusive of process management of Infringement Notices.
• Coordinate and respond to enquiries and correspondence relevant to the business unit.
• Assist in the coordination, preparation, and delivery of reports and/or dashboard content.
• Ensure a high level of discretion, maturity, diplomacy, and judgement in responding to enquiries arising from the Executive Team, Senior Managers, and customers both internal and external.
• Provide professional support and assistance to the Executive, Senior Managers, and other members of the Operations Division, as directed by Operations Manager.
• Communicate and liaise with Senior Executives from public and private organisations on a wide range of issues, respect confidentiality and maintain effective working relationships.
• Manage travel for the business unit, including booking of flights, accommodation, and reconciliation of the monthly travel expenditure report.
• Management of the service of summonses and other court related documentation to individuals and businesses.
• Assist Prosecutors in the preparation of Affidavits of Service as required, for registration with the Magistrates court.
• Record and track the issue of Infringement and Defect Notices including managing related enquires and correspondence.

To learn more, the position description can be found on the NHVR Careers site - https://careers.nhvr.gov.au/jobs/search

About You

As the ideal candidate, you will be energetic and organised, able to manage competing priorities, and motivated to work in a team environment to deliver a broadly-based administrative service.

You will be able to apply sound judgement to decision making and exercise professionalism when responding to confidential, sensitive, and challenging information. You will be able to quickly learn working knowledge of a new industry and work autonomously.

With your high level of interpersonal skills, you will build strong working relationships with the team leaders and across the Operations division. A high level of written communication skills will also be required to prepare documentation.

To be successful for the role, you will have a minimum of three years’ experience in business administration roles, supporting Senior Management and broader teams. Experience in the use of Microsoft Office Suite and electronic document management systems is favourable.

Why join us?

The National Heavy Vehicle Regulator (NHVR) commenced operations in 2013 as the national entity responsible for regulating all vehicles in Australia over 4.5 tonnes gross vehicle mass. The NHVR minimises the compliance burden on the heavy vehicle transport industry, reduces duplication and inconsistences across state and territory borders, and ultimately for the heavy vehicle business with government in Australia.

We are headquartered in Brisbane and employ more than 1000 people across the ACT, New South Wales, Queensland, South Australia, Tasmania, and Victoria.

We offer

• A competitive salary package from $87,531.96 + superannuation
• Up to 15.25% superannuation through a co-contribution scheme
• Leave loading 17.5%.
• Options for monthly or fortnightly rostered day off
• Additional paid leave over Christmas closure
• Hybrid working environment – up to 2 days from home, after completion of training.
• Wellbeing programs – discounted fitness through Fitness Passport, Discount health insurance, flu vaccine, financial programs including discounted banking products, finance information sessions
• Salary packaging options including novated lease.
• Discounted IT products including Microsoft and free family password security plan
• Ongoing training and professional development support

Application Process

Please apply with your CV and cover letter addressing the essential requirements of the role.

Applications close: 5pm 15/10/2025 (applications may close earlier than the listed closing date if suitable candidate/s are identified prior).

If you have any questions, please don’t hesitate to contact the NHVR recruitment team on recruitment@nhvr.gov.au.

Successful applicants will be required to complete standard pre-employment checks including a national police and work rights check.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

We are committed to being an inclusive, diverse, and flexible workplace where differences are valued. We welcome applications from people of all backgrounds, experience, and abilities.