Triage and Business Support Coordinator

About the role

The Triage & Business Support Coordinator is a pivotal support role within the Investigations and Compliance Unit, designed to support the streamlining of decision-making and enhance operational efficiency. This person ensures that referrals and cases are assessed consistently, transparently, and in line with NHVR’s risk-based frameworks.

 Key responsibilities of this role are:

• Panel Coordination: Manage the Triage and N.F.A. (No Further Action) panels, ensuring timely dissemination of materials and consistent decision-making.
• Referral Management: Receive and prepare incoming case referrals.
• Documentation & Records: Maintain accurate records of panel decisions and ensure everything is logged in case management systems.
• Reporting & Analysis: Provide regular updates and insights to support strategic planning and resource allocation.
• Escalation: Flag high-risk or complex matters to the Director of Investigations.
• Administrative Support: Assist with correspondence, document management, and internal/external meeting coordination.

Skills & Capabilities

• Strong written and verbal communication
• Excellent interpersonal and relationship-building skills
• High attention to detail and sound judgment
• Proficiency in business systems and case management tools (e.g., Objective, i2, Microsoft)
• Ability to manage competing priorities in a fast-paced environment

NHVR is undergoing a period of dynamic growth and significant transformation—making this a truly exciting time to come on board. If you're ready to be part of a forward-thinking organisation shaping the future of heavy vehicle safety and regulation, explore current opportunities on the NHVR Careers site. https://careers.nhvr.gov.au/jobs/search

About You

To be successful in this role you will possess

• Minimum 5 years in administrative roles
• Experience supporting senior management
• Business administration qualifications (preferred)
• Familiarity with the heavy vehicle industry (or ability to learn quickly) 

Why join us?

The National Heavy Vehicle Regulator (NHVR) commenced operations in 2013 as the national entity responsible for regulating all vehicles in Australia over 4.5 tonnes gross vehicle mass. The NHVR minimises the compliance burden on the heavy vehicle transport industry, reduces duplication and inconsistences across state and territory borders, and ultimately for the heavy vehicle business with government in Australia.

We are headquartered in Brisbane and employ more than 1000 people across the ACT, New South Wales, Queensland, South Australia, Tasmania and Victoria.

 We offer:

• A competitive salary package from $119,012 + superannuation
• Monthly RDO and paid leave over Christmas closure.
• Hybrid working environment – up to 2 days from home.
• Up to15.25% superannuation through a co-contribution scheme
• Leave loading 17.5%
• Wellbeing programs – discounted fitness through Fitness Passport, Discount health insurance, flu vaccine, financial programs including discounted banking products, finance information sessions.
• Salary packaging options including novated lease.
• Discounted IT products including Microsoft and free family password security plan.
• Ongoing training and professional development support
• Professional membership

Application Process

Please apply with your CV and cover letter addressing the essential requirements of the role.

Applications close: 5.00pm 5th of September 2025  (applications may close earlier than the listed closing date if suitable candidate/s are identified prior).

If you have any questions, please don’t hesitate to contact the NHVR recruitment team on recruitment@nhvr.gov.au.

Successful applicants will be required to complete standard pre-employment checks including a national police and work rights check.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome applications from people of all backgrounds, experience and abilities.