Product Engagement Officer

About the role

The purpose of the Product Engagement Officer is to coordinate stakeholder engagement activities across the spatial products portfolio to support effective communication, feedback loops, and relationship management.

Key responsibilities of this role are:

• Engage with internal and external stakeholders to gather feedback, understand requirements, and ensure their needs are represented in product planning and delivery.
• Coordinate and support communication activities related to product changes, updates, and new features, ensuring consistent messaging across all stakeholder groups.
• Support project teams by assisting with business analysis, user engagement, and delivery planning to align with stakeholder expectations and operational requirements.
• Provide application support and user guidance across spatial products, including coordination of tier 2 and tier 3 support responses.
• Provide specialised support and user guidance across spatial products, including advice about the vehicle access processes, vehicle standards, and regulatory requirements including the HVNL, road, vehicle and travel conditions.

To learn more, the position description can be found on the NHVR Careers site - https://careers.nhvr.gov.au/jobs/search

  About You

As the ideal candidate you would have experience in engagement of coordinating support for a software product. You have a solution focused mindset and be outcome driven to support.  You are adaptable and able to influence and guide various stakeholders.

To be successful in this role you will possess

• Extensive media, communications and/or social media experience with a minimum of five years in a similar role.
• Well-developed analytical and problem-solving skills, with the ability to exercise sound judgment, apply attention to detail, and approach challenges with curiosity and a logical mindset.
• Excellent organisational and time management skills, with experience working in dynamic, fast-paced environments.
• Proven ability to manage competing priorities while maintaining a focus on service delivery and customer satisfaction

Why join us?

The National Heavy Vehicle Regulator (NHVR) commenced operations in 2013 as the national entity responsible for regulating all vehicles in Australia over 4.5 tonnes gross vehicle mass. The NHVR minimises the compliance burden on the heavy vehicle transport industry, reduces duplication and inconsistences across state and territory borders, and ultimately for the heavy vehicle business with government in Australia.

We are headquartered in Brisbane and employ more than 1000 people across the ACT, New South Wales, Queensland, South Australia, Tasmania and Victoria.

We offer- (update as needed depending on role)

• A competitive salary package from $119,012.13 + superannuation
• Monthly RDO and paid leave over Christmas closure.
• Hybrid working environment – up to2 days from home.
• Up to14.5% superannuation through a co-contribution scheme
• Leave loading 17.5%
• Wellbeing programs – discounted fitness through Fitness Passport, Discount health insurance, flu vaccine, financial programs including discounted banking products, finance information sessions.
• Salary packaging options including novated lease.
• Discounted IT products including Microsoft and free family password security plan.
• Ongoing training and professional development support
• Professional membership

Application Process

Please apply with your CV and cover letter addressing the essential requirements of the role.

Applications close: 5.00pm 12th August 2025 applications may close earlier than the listed closing date if suitable candidate/s are identified prior).

If you have any questions, please don’t hesitate to contact the NHVR recruitment team on recruitment@nhvr.gov.au.